SAS Cancels Half Of Its Flights & 30,000 Passengers Affected Daily

SAS Cancels Half Of Its Flights & 30,000 Passengers Affected Daily

SAS and its pilots unions have not been able to reach a deal that is acceptable for both of them.

Approximately half of SAS’ flights will be canceled, affecting 25,000 to 30,000 passengers daily. SAS Link, SAS Connect and wetlease partners are unaffected.

SAS is accessible here.

About 1,000 pilots walked from their jobs because of the strike. SAS and pilots agree that flights are staffed to return to their base.

SAS has issued rebooking, refunds, and other guidelines that have some incorrect information. If SAS one was canceled and the airline can’t rebook within the same price range, the passenger doesn’t need to buy alternate flights.

In case of long delays and cancellation, passengers can be eligible for the Duty to Care, which includes accommodations, meals, and some cash for phone calls. You will need to book the accommodations and seek reimbursement from the airline.

Press Release From SAS:

THE SAS SCANDINAVIA PILOTS’ UNIONS CHOOSE TO GO ON STRIKE

July 4, 2022 12:30

Regulatory information

Members of the SAS Scandinavia pilots’ unions have been called out on strike. The strike yields cancelations across the flight schedule and thousands of travelers are affected.

Since the notice of conflict was delivered on June 9, mediation between the pilots’ unions and SAS has been held. The strike follows as a consequence of the parties having been unable to reach an agreement. SAS wishes to continue mediation to be able to reach an agreement and end the strike as soon as possible.

“We deeply regret that our customers are affected by this strike, leading to delays and canceled flights. We know all our passengers have been longing for this summer holiday and have booked travels for themselves and their loved ones. SAS employees are working hard to help our customers that have been affected by this unfortunate situation.

A strike at this point is devastating for SAS and puts the company’s future together with the jobs of thousands of colleagues at stake. The decision to go on strike now demonstrates reckless behavior from the pilots’ unions and a shockingly low understanding of the critical situation that SAS is in,” says Anko van der Werff, President & CEO.

The strike is estimated to lead to the cancelation of approximately 50 % of all scheduled SAS flights and impact around 30,000 passengers per day. The flights operated by SAS Link, SAS Connect and SAS’ external partners are not affected by the strike.

The strike has a negative impact on the liquidity and financial position of the company and, if prolonged, such impact could become material.

Anko van der Werff concludes “We are ready to resume mediation as soon as possible and we will do our utmost to reach an agreement that is viable to secure the long-term competitiveness and financial sustainability of the company. We presume that the SAS Scandinavia pilots’ unions realize what is at stake and choose to continue the work to find an agreement.”

Customers who have booked a flight with SAS are advised to check if their flight is impacted by the strike at www.sas.se/travel/flightstatus/.

Due to peak season, the possibility to rebook affected customers to equivalent flights will be highly limited. Customers whose flights are canceled, that we are unable to find viable alternatives for, are offered the options of either accepting a refund, or rebooking their ticket to a later date or to arrange alternative means of travel themselves and seek reimbursement from SAS.

SAS will send updates via SMS and email to those customers affected. There is a dedicated page for all information concerning traffic disruptions: www.flysas.com/en/disruptions, which will be updated continuously. Everyone who has a flight booked is advised to check the status of their flight on the website before going to the airport as flight status information is frequently updated.

SAS Strike Information to Consumers

Unfortunately SAS and the Pilot unions did not reach an agreement and the strike is now a fact.

We’re sorry if you’re affected by the pilot strike leading to delays and canceled flights.

SAS is striving to reach a solution as quickly as possible to prevent additional inconveniences for travelers.

FLIGHTS NOT AFFECTED BY THE PILOT STRIKE

Flights operated by SAS Link, SAS Connect and our wetlease partners (Air Baltic (BT), CityJet (WX), XFLY (EE) are not affected by a strike, see if your flight is affected before traveling to the airport – Flight status

IF YOUR FLIGHT IS CANCELED

We’re sorry that your journey has been disrupted by the ongoing strike. We’re doing everything we can to help you with your trip, a rebooking process starts immediately, and we will get back to you by SMS and email with information as soon as possible.

However, during summer season, there are limited available seats on the market. This means that we unfortunately will have limited possibilities to find a new seat within the same time frame as your current booking.

If we are able to rebook you to alternative flights, you will receive SMS with information about the new itinerary. If we are not able to rebook you, you will receive SMS with more information. The process with finding alternative for you can take up to a few hours.

To keep you informed regarding your flight, we need your contact details. Please visit manage my bookings to ensure that your contact details are correct. If they are not, please update them online. This applies to all bookings except for charter flights.

If your flight is canceled and you don’t wish to travel you can cancel and refund your ticket via My bookings.

Please do not travel to the airport if you don’t have a confirmed reservation.

CANCELLATIONS & DELAYS

If your flight is canceled

If your flight is delayed

LONGER WAITING TIMES THAN USUAL ON CHAT AND PHONE

SAS apologizes for the unusually long waiting times right now on chat and phone and are doing everything we can to assist our customers.

Check the status on your reservation through SAS’ self-service solutions and avoid a long wait on the phone/chat lines.

Check status on your flight – Flight status information will be continuously updated during the strike.

We offer rebooking free of charge once, as long as your flight is not canceled. Please check the criteria for rebooking your reservation under “Rebooking free of charge due to a potential pilot strike” on this page.

SAS offers passengers booked on SAS flights between 04 July – 9 July 2022 the option of rebooking the ticket, free of charge. Passengers can rebook to a SAS flight on another date, within the next 360 days, to the same destination if the same service class as the original ticket is available.

If you bought your ticket via a Travel Agent or a Tour Operator, please contact them directly.

If you are traveling on a charter with a SAS flight that has flight number SK7000-SK7999, please contact your tour operator. You will find contact information in your travel documents.

You can change your reservation free of charge on My Bookings, when the following criteria’s are met:

  • You bought the ticket on SAS website, SAS App or via SAS Customer Service.
  • Flight is not canceled
  • The departure date of your flight is between 04 July 2022-09 July 2022
  • Your ticket is bought and issued on/before 23 June 2022

You can change to new travel dates up until 360 days in advance, from the date you make the change.

Your rebooking must be made to:

  • Another SAS operated flight
  • To the same destination as on the original ticket
  • Same service class as on the original ticket must be available

SAS Customer Service or Travel agent must be contacted for rebooking if:

  • Travel with a pet
  • Travel as an unaccompanied minor
  • Special meal is ordered
  • Seating is prereserved
  • Transportation of a wheelchair and – or special assistance is requested
  • Travel with a group ticket

Please note that if you have a group reservation and would like to rebook, you must contact the Travel agent where you purchased the tickets.

SAS will not reimburse travelers for costs such as, but not limited to, accommodations, meals or surface or air transport related for voluntary rebookings.

A potential pilot strike doesn’t affect all departures, see the status of your flight here

More information regarding flight disruptions

SAS Guidelines for Cancellations:

If your SAS flight is canceled, we will do our best to take care of you and keep you informed.

We will inform you as soon as possible by SMS and/or email based on the contact information in your booking. Make sure your contact details are updated for all passengers traveling with you. You can review your contact details and your trip in My bookings.

YOUR OPTIONS

1. CANCEL YOUR TICKET AND GET A REFUND

You can request a refund at flysas.com. If you booked via a travel agent or tour operator, you can contact them directly for a swift refund process.

2. REBOOK TO A FLIGHT ON A LATER DATE

If you instead want to change your trip to a later occasion, you can contact Customer Service after the strike has ended. For all reservations made via SAS, please visit flysas.com to find contact information.

If you booked your ticket via a travel agent, you can contact them to find out about your rebooking options with SAS. If you fly charter with an SAS flight, flight numbers SK7000 – SK7999, please contact your tour operator. You’ll find the contact details in your travel documents.

3. ARRANGE ALTERNATIVE MEANS OF TRAVEL

If you need to travel, for example if you are stranded on your destination, you may arrange alternative travel yourself and seek reimbursement from SAS. If we’re not able to rebook you on a new flight departing within the time frame of your original departure, you may book another airline ticket, take a train, bus or rent a car. We will reimburse the difference between your unused SAS ticket and the cost of your new transportation under comparable transport conditions upon presentation of receipts. If you choose to book alternative travel, please remember to cancel your ticket with SAS to get a refund for your unused ticket.

Please note that the cost for the alternative transportation must be in the same price range as your original ticket.

Remember to check with your insurance company to see if they cover any additional costs.

Note! You are also obliged to limit your costs if you seek reimbursements.

If your departure is delayed by more than 2 hours, we will reimburse you up to 50 EUR per full day and person for food and drinks (excluding alcohol) during the waiting time. Make sure to keep the original receipts.

If you need accommodation (and you are unable to reasonably return home) we will reimburse you for mid-range overnight accommodations of up to 250 EUR per night and room. We will reimburse the cost of reasonable transport option available to and from the airport and place of accommodation. Make sure to keep the original receipts.

If you are rebooked to a flight that departs more than 24 hours of your original departure but cannot travel according to the new itinerary, you may book a ticket with another airline, take a train, bus, or rent a car. You must cancel your booking in My bookings / your travel agent before you make your own travel arrangement. We will reimburse the difference between your unused flight ticket and the alternative travel transportation. The new ticket or cost of alternative transportation must be in the same service class or same price range as your original flight ticket.

If your flight is canceled due to reason within our control you may be entitled to assistance in line with EU Regulation 261 / 2004 – a common set of rules all European airlines.

WHEN YOU ARE NOT ENTITLED TO EU COMPENSATION

  • If you were notified more than 14 days before your original scheduled departure date, you’re not entitle to EU compensation.
  • EU compensation will not be paid out if SAS can prove that extraordinary circumstances (e.g., weather) caused the cancellation.
  • Costs of consequential nature, such as lost wages, vacation days, prepaid hotels, rental cars, event tickets.

You can read more about your rights in our terms and conditions at Conditions of carriage and EU passenger rights.

Request your claim online by using our online form. Make sure to attach a copy of your original receipts. Third parties usually charge a significant fee to help you with your claim, therefore it is more beneficial for you to make your claim directly with SAS.

Make a claim

SAS Guidelines for Delays:

SAS Luggage Allowance

If your flight is delayed, we will inform you as soon as possible by SMS and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.

Make sure your contact details are updated for all passengers traveling with you. You can review your contact details and your trip in My bookings.

If your departure is delayed by more than 2 hours, we will reimburse you up to 50 EUR per full day and person for food and drinks (excluding alcohol) during the waiting time. Make sure to keep the original receipts.

If the delay will make you miss your connecting flight, we will book you on the next available flight free of charge.

If you need accommodation (and you are unable to reasonably return home) we will reimburse you for mid-range overnight accommodations of up to 250 EUR per night and room. We will reimburse the cost of reasonable transport option available to and from the airport and place of accommodation. Make sure to keep the original receipts.

If you choose not to travel due to flight delay more than 5 hours on departure, you are entitled to a full refund of your unused ticket. If you cancel and refund your ticket you are not entitled to delay services such as food, drinks, and accommodation.

If your flight is canceled due to reason within our control you may be entitled to assistance in line with EU Regulation 261 / 2004 – a common set of rules all European airlines.

WHEN YOU ARE NOT ENTITLED TO EU COMPENSATION

  • If you were notified more than 14 days before your original scheduled departure date, you’re not entitle to EU compensation.
  • EU compensation will not be paid out if SAS can prove that extraordinary circumstances (e.g., weather) caused the cancellation.
  • Costs of consequential nature, such as lost wages, vacation days, prepaid hotels, rental cars, event tickets.

You can read more about your rights in our terms and conditions at Conditions of carriage and EU passenger rights.

Request your claim online by using our online form. Make sure to attach a copy of your original receipts. Third parties usually charge a significant fee to help you with your claim, therefore it is more beneficial for you to make your claim directly with SAS.

Make a claim

The conclusion.

The strike is expected to cost the airline up to $13 million per day while it seeks a $3B rescue package that Norwegian and Swedish states are reluctant to accept.

If other parties inject cash as well, onlyDenmark agreed to recapitalization.

It’s difficult for passengers to find alternate flights in the current environment, and I don’t think SAS can rebook many.

SAS has been in turmoil for the better part of the last decade and has been able to avoid bankruptcy before with the help of the three states and other actors.

Getting the system to work smoothly is nearly impossible because there are essentially three airlines, three states, and three hubs. There are too many actors with different priorities.